AI Customer Service
Intelligent chatbot serving 20 million customers with real-time data insights powered by Snowflake infrastructure.
A few words about the client
AT&T is one of the world’s largest telecommunications companies, serving millions of customers globally. They needed an intelligent, scalable solution to automate customer interactions, reduce response times, and provide personalized support while leveraging their extensive customer data ecosystem to deliver more relevant and efficient service experiences
AI/ML Development
Data Engineering
Cloud Infrastructure
Data Integration
Services Provided
AI/ML Development - Conversational AI Chatbot Implementation
Data Engineering - Snowflake Data Pipelines & Architecture
Cloud Infrastructure - Scalable Platform for 20M+ Users
Custom Software Development - Customer Service Automation
Data Integration - Multi-source Customer Data Unification
Performance Optimization - High-volume Transaction Processing
Maintenance & Support - 24/7 Platform Monitoring
Goals Achieved
Real-time Data Processing: Snowflake data pipelines enable instant access to customer information and service history across all touchpoints
Seamless Customer Experience: 24/7 intelligent support with natural language understanding and context-aware responses
Unified Data Architecture: Consolidated customer data from multiple sources enabling comprehensive service insights
Future-Ready Platform: Scalable infrastructure designed to grow with AT&T's expanding customer base and evolving service offerings
Enhanced Agent Productivity: Intelligent routing and automated resolution freeing human agents to focus on complex customer needs
Data-Driven Insights: Advanced analytics capabilities providing actionable intelligence for service improvement and customer retention strategies
Specific Impact
20+ million customers served through intelligent chatbot platform
Significant reduction in customer service response times and wait times
Enhanced customer satisfaction through personalized, data-driven interactions
Scalable data architecture built on Snowflake handling massive transaction volumes
Improved operational efficiency through automated query resolution and routing
LET'S DISCUSS
Order a free consultation – our experts will select the most effective solution
At Coreva, we are committed to delivering exceptional technology solutions and building longlasting partnerships with our clients worldwide.